Frequently Asked Questions
Everything you need to know about shopping with Outlander Store.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Can I track my package after it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
Outlander Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local import duties and taxes upon arrival.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund immediately.